Best Buy Blues

The Poulson blog has been left dormant for quite some time. This is due to the fact that being the OCD person that I am, I made Nate take our computer in to Best Buy two weeks ago because one of our drives wasn't working properly and it's under warranty until January.
So off He and Liam went and were told it would take an hour and they could stick around for it to be done. (Not the worst place for two guys to be stuck for an hour. I can think of a lot worse!)
An hour goes by and they are told it's not fixed yet and they need some more time and to come back that evening to pick it up.
We call that evening and they say that they have to install a new disc drive and that it won't be ready until the following day...5 days later I get it back, bring it home to find that they have pretty much restored it to the factory settings and we were going to have to re-install all the programs again.
I decided to let Nate do this. He gets home and starts this "little" project. 2 hours later our computer has crashed and the screen is now black. (*%#@)
So back to best buy Nate goes this time it's 9pm. He gets back an hour later empty handed with no diagnosis and no ETA.
3 days later, I call to get the status to which I'm told they can't figure out what happened and that they are going to have to really Factory restore it. PROBLEM we didn't get it backed-up before we took it in. (BAD IDEA!!!)
So I ask him what my options are to save our data and pictures and basically there are two.
1-do nothing and lose it all.
2-let them back it up for a small charge of $159.99. (@%*!)
to which I reply that ludicrous and I don't think I should have to pay $160 bones because they screwed up my computer.
He calmly states, well you signed that you knew you hadn't backed up your computer before bringing it to us and that this is company policy...but, he understands my frustration and will speak with an advisor and call me back with an answer in an hour.
3 hours later Nate calls to get an "update" and is told that the supervisor wanted to look at it first and found that when they restored our computer the first time, they has removed our virus protection and in the time we set up the computer, to the time it crashed, we got a virus.
A VIRUS??? we kept telling Liam that the computer was sick, but now it has a virus. Why would anybody want to give my computer a virus. That is so lame.
Good NEWS though, Best Buy said since it was "technically" their fault they fix it and wouldn't have to delete any of our programs.
We got it back. Two hours later were up and running and are now back to normal, except for Nate's itunes, (that's going to take awhile.)
We were able to get our laptop to access the Internet, but all my pictures were on the PC so hence the reason for no posting.

To re-cap the past month,
We had a wonderful Thanksgiving dinner with some friends the Banzhaf's and the Morgans. There were 8 kids under the age of 3. But they seemed to really enjoy themselves.

We had Liam Thanksgiving program at school.

Decorated our tree, and the house.


Went to Hershey Park to visit with Santa and to see his reindeer. To which we were told that Rudolph's nose only glows Christmas Eve.

Here are some of the pictures from these events.



Here are some of the pictures from these events.